Return Policy

Please be aware that we do not offer any returns regarding all customized frames!

Regarding all other glasses we offer a 14 days return policy, which means that you have the ability to try your product(s) on at home, and can send them back to us within 14 days – starting from the day that you received them to your address. You do not need to state a reason for return within this time period and you will be given a full refund (shipping fee excluded) if the glasses are in the same condition as when you received them.

You can contact us via: or +49 (0)6074 919 90 20 (07:00-18:00 CET Monday-Friday).

For returns, please use the “return sheet” that was included in your shipment and follow our standard return procedures. Returns from Germany are free of charge.

If you have any questions, please contact our Customer Service and we will help you to make a full return back to us. Please state your order number to our Customer Service and we will help you to investigate what has happened to see how we can help you in the most efficient way.

Right of cancellation

If the customer is a natural person who enters into a legal transaction for a purpose that can neither be attributed to commercial nor to independent professional activity (consumer), the customer is entitled to the right of cancellation according to § 312g in conjunction with § 355 of the German Civil Code.

Right of Cancelation

You have the right to cancel this agreement within fourteen days without giving any reasons. The cancellation period is fourteen days from the date on which the goods are or have been taken into possession by you or a third party named by you who is not the carrier. In the case of a contract for various goods that you have ordered with a single order and which are delivered separately, the cancellation period is fourteen days from the date on which the last of the goods is or has been taken into possession by you or a third party named by you who is not the carrier.

To exercise your right of cancellation, you must inform us (artcover GmbH, div. Lahine, Justus-von-Liebig-Str. 29, 63128 Dietzenbach, Germany) by means of a clear statement (e.g. with a letter sent by post, fax or email) of your decision to cancel this agreement. Here, you can make use of the enclosed standard cancellation form, which is not mandatory, however. The timely dispatch of the notice of cancellation, i.e. before the cancellation deadline, shall be deemed sufficient for compliance with the cancellation deadline.

Consequences of cancellation

In the event of the cancellation of this agreement, all payments that we have received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen a form of delivery other than the standard and lowest cost form of delivery that is offered by us), must be repaid immediately at the latest within fourteen days from the date on which the notice is received of your cancellation of this agreement with us. For this repayment, we use the same method of payment that you used for the initial transaction, unless you explicitly agreed otherwise; in no case you will be charged any fees for this repayment. We may withhold the repayment until we have received the goods or until you have supplied evidence that you have returned the goods, whichever is the earlier.

You must return or transfer the goods promptly, and in any event not later than fourteen days from the date on which you notify us of your cancellation of this agreement, to artcover GmbH, Div. Lahine, Jsutus-von-Liebig-Str. 29, 63128 Dietzenbach, Germany. The deadline shall be deemed to have been met if you dispatch the goods before the expiry of the period of fourteen days. You will bear the direct costs of the return of the goods.

You shall only be liable for any diminished value of the goods resulting from handling other than what is necessary to ascertain the nature and functioning of the goods.

End of Cancelation Notice